Frequently Asked Questions
What are your customer service contact hours?
Monday-Saturday: 10am-6PM PST
Sunday: 10am-4pm PST
What is your customer service contact info?
Email: dawne@ramshawshomeboutique.com
Phone: (530) 568-8110
Ordering
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Is everything online also available in my store?
No, we carefully curate exclusive items just for our online shoppers and create a unique selection for in-store experiences too! Our goal is to make every shopping adventure special, whether you’re browsing from home or exploring in person!
Shipping, Returns & Exchanges
What are your shipping rates?
Free shipping on all orders $100+
Shipping is charged by weight on orders under $100.
What are your standard shipping times?
All orders are shipped on Tuesdays and Fridays.
Do you ship internationally?
No, we provide shipping within the continental US only.
Do you offer expedited shipping?
Not at this time.
Do you offer local pick-up?
We do offer local pickup within the Mt. Shasta area. Please select Local Pickup as a shipping option if you wish to use this method of shipping.
What if my order was lost/stolen?
We know that sometimes packages can go missing or get stolen during delivery, and we're sorry for any inconvenience this may cause. Once items leave our warehouse, we can't take responsibility for them.
Returns & Exchanges
What is your return policy?
Your items are eligible for return for store credit and/or exchange within 14 days of purchase excluding clearance and seasonal items. Items must be in new, with tags, and unused condition.
What items are final sale?
Seasonal mechandise, accessories, jewelry, and any items marked FINAL SALE cannot be returned or exchanged.
Are customer's responsible for return shipping?
Yes, customers are accountable for the costs associated with return shipping.
How do I initiate a return?
We understand that sometimes things don't work out. If you need to initiate a return please start your return HERE.
I purchased something online, can I return in store?
Absolutely! As long as the items are within our return policy, have their tags attached, and the packaging is undamaged, we're good to go!
What is your policy for damage/defective items?
Please send us an email detailing your issue along with a photo within 5 days of delivery. We will then handle matters on a case by case basis.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at dawne@ramshawshomeboutique.com
